Privacy policy
Your privacy matters. This policy explains how we handle your personal information.
Last updated: September 2026
Safe Path Disability Services Australia Pty Ltd (ABN 94 684 502 412) ("Safe Path", "we", "us") is committed to protecting your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the NSW Health Records and Information Privacy Act 2002, and the NDIS Practice Standards.
What we collect
We collect only the information we need to provide safe, quality supports. This may include your name, contact details, date of birth, NDIS number and plan details, health and disability information, support needs, emergency contacts, and cultural or language preferences. For job applicants, we collect employment history, qualifications and screening information.
How we collect it
We collect information directly from you, from people you authorise (such as family, guardians, support coordinators or plan managers), through our website forms, and from other providers with your consent.
How we use it
- to plan, deliver, review and improve your supports;
- to communicate with you and people you have authorised;
- to claim payment from the NDIA or your plan manager;
- to meet our legal, NDIS Commission and insurance obligations; and
- to respond to enquiries, feedback and job applications.
Disclosure
We do not sell your information. We only share it with your consent, or where required or permitted by law - for example, to the NDIA, the NDIS Quality and Safeguards Commission, or in an emergency to prevent serious harm. We use Resend to transmit website form submissions to our nominated inbox; Resend processes the submitted information for this purpose.
Storage and security
Information is stored securely in electronic systems with access controls, and paper records are kept in locked storage. Records are retained for the periods required by law and then securely destroyed.
Website and cookies
Our website may use analytics cookies to understand how visitors use the site. This data is aggregated and does not identify you. Our accessibility settings (text size and contrast) are saved only in your own browser.
Accessing or correcting your information
You can ask to see or correct the information we hold about you at any time by contacting us. We will respond within 30 days.
Complaints
If you have a privacy concern, please contact us first at info@safepathdisability.com.au. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.