Feedback & complaints

How to give feedback

You can share feedback in whatever way is easiest for you:

• talk to your support worker or team leader;
• call us on 0425 832 030;
• email info@safepathdisability.com.au; or
• use the form on this page (you can stay anonymous).

You can ask a family member, friend, advocate or interpreter to help you. Free advocacy support is available through the Disability Advocacy Finder.

What happens with a complaint

1. We acknowledge it within two business days.
2. We listen and investigate fairly, confidentially and promptly.
3. We keep you informed and involve you in finding a solution.
4. We act and learn - improving our services to prevent it happening again.

We aim to resolve complaints within 21 days. If it is more complex, we will tell you why and keep you updated.